Terms and Conditions

Office hours and contact numbers

Monday to Friday from 08h to 20h, preferably whatsapp
Saturdays and Sundays from 10am to 8pm, preferably whatsapp
Business Phone: (+ 55-21) 999697506, preferably whatsapp
Outside these hours, we are contactable 24 hours a day for emergencies.

 

 

 

Reservations

In order to validate a reservation, our customers, our non Brazilian guests, must provide the following information:

Full name
Passport No.
City / Country
Phone, preferably whatsapp
Email
Property Entry Time / Flight (if by Air)
Property Exit Time
Name of other guests (if any);

 

 

Payment, Reservation, Rent and Security Deposit

To book one of our properties, we require a booking confirmation deposit of about 35% of the total rental amount.
Payment for the remainder of the rent + security deposit must be made in cash upon delivery of the keys.
 

Check in

Check In Time: 2PM - 12 AM

The customer needs to inform us of their arrival time and to give us their contact number, preferably with whatsapp. Without this information, check-in cannot be done.

Please inquire about early check-in from 6AM to 2PM, we will try to assist you if there are no reservations.

For check-in between 10 PM and 6 AM, the equivalent of the previous day's rent should be paid, if available.

 

 

Check-out

Check Out Time: 4AM until 10AM

An employee will meet the customer in his apartment, the time will be scheduled in advance to examine the property, receive the keys and return the security deposit.

Please ask us about the possibility of checking out from 10 AM to 9PM, we will try to help you, as far as possible.

For check-outs between 9PM and 06AM, we charge the rent equivalent to the next day.

 

 

Cancellation and reservation changes

In case of cancellation or no show, the amount of the reservation deposit will not be refunded. There will be no refund of rent or deposit if the guest decides to leave the apartment before the deadline.

We reserve the right to immediately terminate the rental agreement, without any refund of amounts paid by the customer, if one of the following occurs: the total number of occupants exceeds the maximum defined in the reservation and previously established names, neighborhood peace disturbance and / or violation of condominium rules, party arrangements, pets, non-smoking, non-payment of full rent or security deposit.
Responsibilities and obligations of our guests

The guest assumes full responsibility for the property they rented as well as any item belonging to the condo. The same applies to other residents and visitors. The customer and all apartment occupants and visitors must comply with the condominium regulations and the condominium rules. Fines imposed by the condominium management for non-compliance with the rules will be immediately paid by the client. Additionally they may also lead to a premature termination of the rental agreement without any refund.

 

 

Visitors

Only previously informed persons, and limited to the maximum number of guests, may enter the condominium. No commercial activity is allowed at the apartments.